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  Celebrating Public Safety Communications Officials

Apr 10, 2013 10:45 ET

The DRPS salutes the hardworking members of our Communications/911 Unit as we celebrate two national events this month.

April is designated as 9-1-1 National Education Month and April 14 to 20 is National Public Safety Telecommunications Week in Canada.

Last year, our Communications/9-1-1 Unit received 199,380 calls through 9-1-1 and over 20 per cent of those calls were "pocket dials," or accidental calls made from cellphones. They also processed over 409,000 administrative calls.

The Association of Public-Safety Communications Officials (APCO) celebrates National Public Safety Telecommunications Week. APCO is a voluntary, not-for-profit organization dedicated to the enhancement of public safety communications. It serves the people who supply, install and operate the Emergency Communications Systems used around Canada from coast to coast to coast. Visit their website at: APCO.

9-1-1 National Education Month is organized by the National Emergency Number Association (NENA, Canada chapter). NENA's Mission is to foster the technological advancement, availability and implementation of a universal emergency telephone number system (9-1-1). In carrying out its mission, NENA promotes research, planning, training and education. The protection of human life, the preservation of property, and the maintenance of general community security are among NENA's objectives. NENA.

Members of the DRPS have been very active in both organizations, ensuring we are at the forefront of technological advances in call taking, recording and dispatching calls.

NENA's Memorial President's Award was presented to DRP's Lisa Nash in 2012. Lisa has been a member of DRPS communications for 27 years. She started as a communicator, moving on to assistant supervisor and communications supervisor.

Retired DRPS Communications Manager Teresa Virgin is currently the President of APCO Canada.

Related story is here.

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