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  Credit Card Scam via E-mail and Phone

Mar 25, 2015 13:42 ET

The Durham Regional Police Major Fraud Unit is asking local merchants to be vigilant when taking and processing orders for products over the phone or via e-mail.

An increasing trend is for fraud suspects to telephone a merchant or place an order using a fake e-mail account. The suspects will provide the merchant with a fraudulently obtained credit card number. The merchant then processes the order using the fraudulent credit card number; since the card is not present the security features that are put in place on the card have been defeated.

The order is processed and the suspects receive the order. The merchant is then charged back the amount of the order and they are out the cost of the product.

Not every telephone or email order is being done with a fraudulent credit card, but it is important to practice some of these tips to protect your business and yourself:

* Be sure to verify the credit card number with the issuing company
* Do not accept large orders over the phone or email from customers you have never done business with
* If someone you have never done business with provides you with more than one credit card number after the first one has been declined, do no proceed with the transaction
* Request trade references from first time customers
* Advise first time customers that there will be a hold on products until the credit card number is verified.
* Limit the amount of product a first time customer can purchase

If you suspect that the information you are being provided by the customer is fraudulent please contact police right away at 1-888-579-1520 ext. 6234.

If you would like more information or have general questions about fraudulent credit card orders please contact D/Cst. Kerr at 1-888-579-1520 ext. 5283

Below are attached files.
credit card scam (JPG file, 80.9K bytes)