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  Durham Residents Encouraged to #MaketheRightCall

Feb 11, 2016 10:40 ET

Today is 211 Day across North America and DRPS, United Way Durham Region and 211 Ontario Helpline are asking residents to make the right call if they need help. Knowing the right number to call will help people find the services for their situation and help reduce non-urgent calls to 911.

The 211 service is answered live, 24 hours a day, 365 days a year, in more than 150 languages. Residents can call 211 for information on community, social and health services, as well as municipal, provincial and federally funded services like housing, employment and mental health and addiction agencies. Residents should always call 911 for life-threatening emergencies or crimes in progress that require police, fire or paramedic services.

"Many of our calls are not about emergencies at all - they are calls from citizens about local social programs, support networks and health services," says DRPS Chief Paul Martin. "That's why we fully support the 2-1-1 program. It's a great way for people to find out useful information about the support services in their community without having to rely on police lines." Chief Martin encourages citizens to take advantage of this great service and to learn more about the community supports available to them by calling 211.

Ontario 211 Services, a non-profit agency that governs 211 service in Ontario. The agency works in collaboration with seven regional 211 service providers and a unique network of data contributors, including Information Durham, a program of United Way Durham Region. The result is the delivery of 211 services through the phone and online channels to residents across Ontario.

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Below are attached files.
Make the Right Call (JPG file, 100.7K bytes)